Terms & Conditions

Welcome to Herbal Medicine Online. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Herbal Medicine Online’s relationship with you in relation to this website. Please read these terms and conditions carefully they contain important information about your rights and obligations, as well as limitations and exclusions that apply to your purchases.

The term 'Herbal Medicine Online' or 'us' or 'we' refers to the owner of the website whose registered name and address is Pelorus Natural Medicine, Level 1,13 Dale St, Brookvale NSW 2100 under the domain name of www.herbalmedicineonline.com.au. Our ABN is 83 595 363 531. The term 'you' refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.

• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

• Typographical Errors– We strive to make every piece of information as accurate as possible. In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information, we shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card has been charged. If your credit card has been charged for the purchase and we cancel your order, we shall immediately issue a credit to your credit card account in the amount of the charge.

• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  

• Product Availability- We cannot guarantee product availability and, nonetheless, these items may not be available for immediate delivery. We reserve the right, without liability or prior notice, to revise, discontinue, or cease to make available any or all products or to cancel any order. If there is any revision, discontinuance, or cessation, we may, in our discretion, cancel your order. If your credit card has been charged for the purchase and we cancel your order, we shall immediately issue a credit to your credit card account in the amount of the charge.

• Shipping and Delivery Policy: We deliver products Australia wide using Australia Post. Orders are dispatched within 3 business days. Regular Post Shipping times are estimated at between 3-7 business days depending on your location within Australia. Express Post Shipping times are generally overnight excepting for rural deliveries.

• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

• All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

• Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.

• From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

• You may not create a link to this website from another website or document without Herbal Medicine Online’s prior written consent.

• Access and use of content in the practitioner access of this site is purely for the use of qualified healthcare professionals. Any other use is prohibited. Agreement with the registration process, you agree that you are the only person to use the username and password, multiple users is prohibited. If we believe there has been unauthorized use of this account Herbal Medicine Online will close the account without notice and the user is responsible to set up another account.

• Please prescribe Herbal Medicine Online’s products responsibly and check for any possible interactions
  • There is always a possibility of adverse reactions when using any type of medicine or supplement, please refer to herb/drug interactions before placing your order
  • Products are contraindicated in pregnancy and lactation unless stated
  • Active ingredients in any Herbal Medicine Online products, when appropriately prescribed may assist patients suffering from conditions mentioned within this website. This does not imply or make a claim for the cure of these conditions

• Customer Service Policy: Herbal Medicine Online is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 1-10 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 3 business days to arrange an agreeable alternative item, a backorder or a full refund.

• Refund Policy: Please choose carefully. Each order is customised, therefore, we do not give refunds if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit where an order has been placed but has not been dispensed/fulfilled. Orders that are cancelled incur an administration fee of $15.
  • In the event of any major fault or defect, or manufacturer recall on any product or liquid herbal extract, we will comply with Australian Consumer Law.

• Privacy Policy: Herbal Medicine Online is dedicated to keeping your details private. Any information we collect in relation to you is kept strictly secured. We do not pass on, sell or swap any of your personal details with anyone. We use this information to identify your orders, provide you with our newsletter (if applicable) and to personalise your shopping experience with us. Herbal Medicine Online uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from Herbal Medicine Online only last while you’re browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience.